Terms and Conditions

1. The Contract

These Terms apply to any order you place with us through our website, mobile app, SMS or any other platform. We want to make sure you're comfortable with these terms before placing an order, so please take a moment to read through them.

These Terms may be updated from time to time, and the current version will apply to each order when you place it. We'll always let you know by email if anything changes.

Please read these Terms carefully before placing an order. They do include some limitations on our liability in certain circumstances (see paragraph 12). Just so you know, we have a minimum order value of £18 for all orders.

Need to get in touch about an order? You'll find all our contact details in paragraph 14.

2. Definitions

To keep things clear, here's what we mean when we use these terms:

App: Spinbox's website and mobile applications

Event Outside Our Control: any occurrence or circumstances beyond our reasonable control as described in paragraph 13, including things like the unavailability of any Service Provider, key personnel or key materials that we need to provide your service

Item: any garment or article we collect from you as part of your order

Order: your order for our services as submitted through the App

Services: our personal dry cleaning or laundry services, collected from and delivered to your chosen address

Service Providers: any third party we work with to help us provide our services to you

Terms: these terms and conditions (as updated from time to time)

We/Our/Us: Spinbox Laundry

When we mention "writing" or "written" in these Terms, this includes email and notifications through the App.

3. Placing an Order

Please double-check your order details before submitting, as we won't be responsible for any mistakes you make. If you think something's not quite right, just get in touch with us (details in paragraph 14) and we'll help sort it out. We'll confirm any changes to your order by email. You can also find more about making changes in paragraph 4.

Your order becomes a confirmed contract when we email you to accept it, not when you first submit it.

We'll give each order a unique order number and let you know what it is. It's helpful if you can quote this number whenever you contact us about your order.

If for any reason we can't fulfil your order, we'll let you know straight away by email or text message.

4. Changes to Your Order

You can change your order any time before your scheduled collection time by contacting our friendly Customer Service team at care@myspinbox.com.

If needed, we might suggest making a change to your order as an alternative to cancelling it (in situations covered by paragraph 13 or under our discretion in paragraph 8.3). We'll always check with you first.

5. Cancelling or Rescheduling Your Order

We understand that plans change! Here are your cancellation options:

You can cancel your order:

• At any time before your collection day by contacting our Customer Service team at care@myspinbox.com

• After we've collected your items, if we're affected by an Event Outside Our Control (just get in touch at care@myspinbox.com)

Please note that once we've collected your items, we've started working on your order, which means your usual consumer cancellation rights under the Consumer Contracts Regulations will no longer apply.

If you need to reschedule your collection or return within the next two hours, or outside our office hours (9am-6pm weekdays), we may need to apply an additional rescheduling fee, subject to availability. We'll always try our best to accommodate you!

6. Our Rights to Cancel Your Order

While we always do our best to complete every order, we may occasionally need to cancel in these situations:

• If we're affected by an Event Outside Our Control

• If your items aren't available for collection at the agreed time

• If we feel any item doesn't match the order, is damaged, lacks cleaning instructions, or isn't something we can safely clean

If we need to cancel your order, we'll contact you by phone or email right away and:

• If we've already started work on your order, you won't be charged anything

• We'll arrange to return your items at the original delivery time or as soon as we reasonably can

7. Collection and Redelivery

We'll do our very best to collect and redeliver your items at the times you've chosen, though we can't absolutely guarantee these times. If there are any delays, we'll always keep you informed by phone or email. While we make every effort to meet your delivery window, we can't be held responsible for any indirect losses you might experience due to late delivery.

Not home when we try to deliver? No problem! We'll contact you by phone or email to arrange a time that works better for you.

If we can't deliver because you're unavailable at the scheduled time, we'll need to charge £5 for each additional delivery attempt. Don't worry though - we'll work with you to find a convenient redelivery time.

If we haven't been able to complete delivery after 30 days from your original delivery date, we may need to dispose of your items or donate them to one of our partner charities.

Just to keep everyone protected, we need someone to acknowledge all collections and deliveries.

You're welcome to arrange for items to be collected from or delivered to a third party (like a friend or colleague), as long as they're happy to acknowledge receipt on your behalf. Please note this is at your own risk.

If you'd prefer us to leave items in a safe, agreed location without requiring someone to be there, just let us know in writing. This is entirely at your own risk, and we won't be responsible for any damage or loss to items delivered this way.

Please make sure we and our delivery partners have proper access to your property, including free parking if needed, so we can provide the best service possible.

We offer contactless collection and delivery as a convenient service option. When you choose contactless service:

• You can designate a safe location for us to collect items from and deliver items to (such as your doorstep, building reception, or another specified location)

• Items left for contactless collection or delivery are entirely at your own risk

• We will not be responsible for any loss, damage, theft, or unauthorised access to items before collection or after delivery

• We recommend only using contactless service in secure locations

• We may take photographic evidence of the collection or delivery location for record-keeping purposes

• By selecting contactless service, you acknowledge and accept full responsibility for your items until they are physically collected by our driver, and after they have been delivered to your designated location

8. Service Standards

We take pride in providing our services with reasonable care and skill, following good industry standards.

We won't be able to take responsibility for delays or service issues if you've provided incomplete or incorrect information in your order (like an incomplete address) or if you're unavailable to accept redelivery as scheduled.

Some items carry a higher risk of damage, including those that:

• Need special cleaning requirements or instructions

• Don't have a label with cleaning instructions

• Are already damaged or stained

• Have hazardous items attached (like pins, jewellery, coins, pens, etc.)

We'll let you know if your items fall into this category and, with your permission, we may agree to clean them at your own risk.

9. Wash and Tumble Dry Orders

9.1 Checking Items

Please check all your garments thoroughly for items like coins, pens, keys, etc. before sending them to us. We can't take responsibility for items lost or damaged during the cleaning process if they were left in pockets or attached to clothing.

9.2 Washing and Drying Process

We wash at 30 degrees and tumble dry at medium heat. Because we handle large volumes, we're not always able to accommodate special requests (like specific temperatures or detergents). Please note that items in this service aren't ironed.

9.3 Colour Separation

We'll carefully separate your laundry into lights and darks. While we take great care with this, we can't accept responsibility for any colour bleeding or transfer during the cleaning process.

9.4 Size of Bag

We measure laundry by weight, with a minimum of 6kg. We'll update the weight after we've weighed it at our facility. If your order is under 6kg, you'll be charged our standard Wash, Tumble Dry & Fold price.

9.5 Damaged Items

Because we wash by the load rather than inspecting each garment's care label individually, we can't be held liable for damage to items. For delicate items like leather, silk, cashmere, fur, and velvet, please make sure they're safe for machine washing and tumble drying before including them.

9.6 Tagging

We tag laundry by the load rather than individually, so unfortunately we can't accept liability for missing items in wash and tumble dry orders.

10. If There's a Problem with the Services

We want you to be happy with our service! If there's any issue:

• Please contact our Customer Service team at care@myspinbox.com as soon as you can. There's no charge for us to help with your complaint.

• Let us know within 24 hours of receiving your items if you think we haven't met our obligations under these Terms.

As a consumer, you have statutory rights if our services aren't carried out with reasonable skill and care, or if materials used are faulty or not as described. Your local Citizens' Advice Bureau or Trading Standards office can provide more information about your legal rights. Nothing in these Terms affects those legal rights.

11. Price and Payment

You'll find our prices in the App or at www.myspinbox.com/prices. The price you'll pay is the one in effect when you place your order. While our prices may change occasionally, any price changes won't affect orders we've already accepted.

We may charge a Service Fee for our services, which can change from time to time. You'll always see any applicable Service Fee and taxes on the checkout page before you complete your purchase.

Our prices may include VAT, depending on where your order is served. If tax rates change between when we accept your order and when payment is processed, we'll need to adjust the VAT accordingly.

Here's how payment works: when you place an order, we authorize the payment on your card (your bank might show this as a pending transaction), but we don't actually charge you until we've received and cleaned your items. If your final total is higher than the authorized amount (perhaps we needed to adjust something), you might see both transactions temporarily, but the original authorization will be released once we process the full payment. We'll charge the debit or credit card you provided with your order. If we're unable to process payment for any reason, you'll be liable for the amount due plus interest at 3% per year above Barclays Bank PLC's base lending rate. Interest accrues daily from the due date until payment is received, and you'll need to pay this interest along with the overdue amount.

12. Our Liability to You

In the unlikely event that something goes wrong with your items, we'll pay compensation following the Fair Compensation Guidelines from the Textile Services Association. These guidelines ensure fair and reasonable compensation based on the age and wear of your item. We may ask for receipts, bank statements or credit card statements showing the purchase price before agreeing compensation. The compensation we provide won't include extra costs like shipping or tailoring.

Our total liability for each item is capped at ten times our service charge, but no more than £50 per item (with proof of purchase showing the date and value).

Please inspect your items as soon as they're delivered. If you believe items are lost or damaged, let us know within 48 hours of receiving them. We reserve the right to inspect and photograph any items you report as damaged.

We won't be responsible for damage to items that:

• Don't have the original dry-cleaning ticket attached

• Weren't submitted for inspection

• Have been recleaned by you or someone else

We don't know the value of your items, so we strongly recommend taking out insurance to cover them if they're particularly valuable.

Subject to the points below, we'll compensate you (in line with paragraph 12.1) for loss or damage caused by our negligence.

We can't take responsibility for individual items valued over £250 unless you've notified us by email at care@myspinbox.com before collection and we've acknowledged this.

We won't be responsible for any foreseeable loss or damage - that is, loss or damage that's an obvious consequence of our breach or that we both contemplated when we entered into the contract.

If you're using our services for commercial, business or resale purposes, we have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We can't be held responsible for loss or damage resulting from:

• Not telling us about special cleaning requirements

• Items without cleaning instruction labels

• Existing damage at the time of collection

• Hazardous items left in or on clothing (pins, jewellery, coins, pens, buttons, embellishments, belts, etc.)

• Extra packaging you've provided (hangers, suit bags, personal laundry bags)

• Our acceptance of at-risk items with your consent (paragraph 8.3)

• Our agreement to leave items without acknowledgment (paragraph 7.7)

• Disposal of items after 30 days (paragraph 7.4)

• Normal wear and tear

• Incorrect manufacturer labelling or incorrect instructions from you

• Colour loss, bleeding or shrinkage, particularly in our Wash & Tumble Dry Service

We don't exclude or limit our liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)

• Breach of terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)

• Defective products under the Consumer Protection Act 1987

We won't be liable for any consequential loss.

We can't be held responsible for damage to buttons, zips, and similar fastenings or embellishments.

Some of our facilities use heat-sealed sticker ticketing systems or temporary pins. By placing an order, you're agreeing that we may tag your items this way. We'll always position these as discreetly as possible. Please don't try to remove these stickers yourself - contact our Customer Service team at care@myspinbox.com if you need help, as we can't accept liability for damage caused by removal.

If we provide compensation for damaged items, we retain ownership of those items.

13. Events Outside Our Control

We won't be held responsible for any failure to perform or delay in performing our obligations if it's caused by an Event Outside Our Control.

An Event Outside Our Control includes any act or event beyond our reasonable control (or our Service Providers' control), such as strikes, industrial action, civil unrest, terrorism, war, natural disasters (fire, explosion, storm, flood, earthquake, epidemic), or failure of public infrastructure or telecommunications networks.

If an Event Outside Our Control affects our ability to fulfill your order:

• We'll contact you as soon as we reasonably can

• Our obligations will be suspended for the duration of the event

• You can cancel your order (paragraph 5.3), or we may cancel it (paragraph 6.1)

If your order is cancelled due to an Event Outside Our Control, we'll return your items to you at no cost.

14. Information About Us and How to Contact Us

We're Spinbox Laundry, a company registered in England and Wales.

Got questions or concerns? We're here to help! You can reach us by emailing care@myspinbox.com or sending a request through the App.

For any written communication or formal notices required under these Terms, please email us at care@myspinbox.com. We'll confirm receipt by email. If we need to contact you in writing, we'll do so through the App or by email to the address you provided with your order.

15. How We Use Your Personal Information

We'll use your personal information to:

• Provide our services to you

• Process your payment

• Keep you informed about similar products or services we offer (you can opt out anytime by clicking 'Unsubscribe' at the bottom of our promotional emails)

We won't share your personal data with anyone except our Service Providers who help us deliver our services.

16. Spinbox Quality Guarantee

We carefully check every garment before it comes back to you. If you're not completely satisfied, just contact us within 24 hours of delivery and we'll reclean your items free of charge. If you contact us after 24 hours, we'll still consider your request - we'll just need to review it on a case-by-case basis.

To request recleaning, simply email our Customer Service team at care@myspinbox.com with a description of the issue and any relevant photos. We'll get in touch to arrange a convenient time for recollection.

16.1 Recleaning Policy

Our recleaning service applies to individual items we've cleaned that still have the original dry cleaning ticket attached.

Please note that some stains simply can't be removed. If we can't remove a stain, we'll let you know via the ticket attached to your item. In these cases, we're unable to offer a complimentary reclean.

17. Vouchers and Promotions

Vouchers are subject to expiry dates and specific promotion values.

These terms apply to all Spinbox vouchers in addition to our full service terms and conditions and website terms.

Vouchers can't be combined with other Spinbox vouchers or offers.

Only one voucher or code can be used per transaction.

Vouchers are non-transferable and have no cash value. Selling or attempting to sell vouchers is prohibited and will void the voucher.

We reserve the right to reject vouchers with reasonable cause and to withdraw promotional offers at any time.

To redeem a voucher, simply enter the code at checkout.

The minimum order value when using a voucher is £18 (including the voucher discount).

Once activated, vouchers must be used within 24 hours.

Vouchers can't be applied to prepaid items.

18. Other Important Terms

We may transfer our rights and obligations under these Terms to another organization. If this happens, we'll always notify you in writing, but it won't affect your rights or our obligations to you.

This contract is between you and us. No one else has rights to enforce any of its terms.

Each paragraph of these Terms operates independently. If any court or authority decides that any part is unlawful, the rest will remain in full effect.

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts, unless you're a resident of Northern Ireland or Scotland, in which case you can bring proceedings in your home jurisdiction.

19. Prepaid Items & Voucher Codes

Prepaid items offer great value with discounted bulk rates. You don't need to use them all in one order.

You can use prepaid items in any order, but our £18 minimum order value still applies.

Prepaid items are non-refundable.

Prepaid items can only be used on the account they were purchased from and can't be exchanged or traded.

Prepaid items are valid for a specific period from the date of issue.

Prepaid items are already discounted, so you can't use additional discounts or vouchers when purchasing them.

You can use only one type of prepaid item per order.

Voucher codes are non-transferrable and are single-use, unless stated otherwise

Privacy Policy

Spinbox Laundry ("we", "our", "us" or "Spinbox") is committed to protecting the privacy of everyone who uses our website, myspinbox.com, or mobile applications (together, the "Sites"). This privacy policy explains how we use and protect your information. We're the "data controller" of the information you provide to us.

Contact Details

We're here to answer any questions you have about this privacy policy or how we handle your data. Please get in touch using the following details:

General customer service: care@myspinbox.com

Data Protection Officer: dpo@myspinbox.com

How We Collect Your Information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites to help us improve our services and give you the best possible experience.

Information Collection Points

We collect information:

• When you create an account with us or change your account settings

• When you place an order with us and during the order process (including payment and delivery)

• When you contact us directly via email, phone, post, message or chat

• When you browse and use our Sites (whether or not you have an account)

We also collect information from third party sites, such as advertising platforms and our fraud detection provider.

Information That We Collect From You

We believe in transparency, so we want to be clear about what information we collect from you.

When you visit our Sites or place a Spinbox order, you'll be asked to provide information including your name, contact details, delivery address, order details and payment information such as credit or debit card details.

We also collect information about how you use the Sites and any messages you post or send to us when you provide feedback, whether by email, letter, phone or chat. If you contact us by phone, we may record the call for training and service improvement purposes, and we'll make notes about your call.

We collect technical information from your mobile device or computer, such as its operating system, device and connection type, and the IP address you're using to access our Sites.

We also collect technical information about your use of our services through a mobile device, including carrier information, location data and performance data such as mobile payment methods, interaction with retail technology like NFC Tags or QR Codes, and use of mobile vouchers. Unless you've chosen to remain anonymous through your device or platform settings, this information may be collected and used automatically if you use our service through your mobile device via any Spinbox mobile application, through your mobile browser or otherwise.

We only process health information about you where you volunteer and consent to this, for example if you tell us about any skin allergies or sensitivities.

Use of Your Information

We'll only process the data we collect if we have a good reason to do so, and if that reason is permitted under data protection law. We'll have a lawful basis for processing your information: either we need it to provide you with the service you've requested or to enter into a contract; we have your consent; we have a justifiable reason for processing it; or we're under a legal obligation to do so.

Providing You With Our Services

Where we need to in order to provide the service you've requested or to enter into a contract, we use your information to:

• Give you access to the relevant parts of our Sites

• Provide the services you've requested

• Collect payment from you

• Contact you when necessary about our services, such as to resolve any issues with your order

Improving and Personalising Your Experience

We also process your data where we have a justifiable reason for doing so. We've listed these reasons below:

• To improve the effectiveness and quality of service we provide to all our customers

• To tailor content that we or our advertising partners show you, so you see the most relevant advertising based on characteristics we've determined

• To help our customer support team assist you with any enquiries or complaints as efficiently as possible

• To contact you for your views and feedback on our services and to let you know about any important changes or developments to the Sites or our services, including when we start operating in a new area (where you've asked us to)

• To analyse your activity on the Sites so we can administer, support, improve and develop our business, for statistical and analytical purposes, and to help prevent fraud

• To enforce our contractual terms with you and any other agreements, and for the exercise or defence of legal claims and to protect the rights of Spinbox, facility partners, delivery partners, or others (including to prevent fraud)

• If you submit comments and feedback about the Sites and our services, we may use them on the Sites and in marketing or advertising materials. We'll only identify you by your first name and city

We'll also analyse data about your use of our services, including your location data, to create profiles relating to you and for you. This means we may make certain assumptions about what you might be interested in and use this, for example, to send you more tailored marketing communications, show you items we think you'll prefer, or let you know about special offers or products that might interest you (including Spinbox for Business). This activity is called profiling. You have certain rights in relation to this type of processing - please see the 'Your Rights' section below for more information.

Where we rely on legitimate interest as a basis for processing your personal information, we carry out a 'balancing test' to ensure that our processing is necessary and that your fundamental rights of privacy aren't outweighed by our legitimate interests. You can find out more about these balancing tests by contacting us using the details above.

Legal Obligations

Where we're under a legal obligation to do so, we may use your information to:

• Create a record of your order(s)

• Comply with any legal obligation or regulatory requirement

Spinbox for Business

We also process your information to determine whether you may be interested in hearing about our Spinbox for Business service.

Where we think you might be interested in Spinbox for Business, we may contact you (by email or telephone) using the contact details you've provided. We're the controller of this information. You can opt out of receiving these communications at any time by changing your marketing preferences (as explained in the Direct Marketing section below) or, for telephone calls, by contacting us using the details above.

If your employer signs up for Spinbox for Business, we'll contact you to let you know the service is available to you. If you'd like to take up your employer's offer, we'll tag your Spinbox account as having a Spinbox for Business allowance. For both these activities we're acting as a data processor on behalf of your employer (who is the controller of this information). For more information, please contact your employer.

When you use Spinbox for Business:

• We'll process your information for the purposes set out in the 'Use of Your Information' section above. We'll be the controller of this information

• We'll also share personal data relating to your order with your employer. Spinbox and your employer will both be separate controllers of this information

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy at https://www.myspinbox.com/cookies.

Direct Marketing

Where you've given your consent or where we have a justifiable reason for doing so (and are permitted by law), we'll use your information to let you know about our other products and services that may interest you. We may contact you by email or phone. You can control your email marketing preferences by:

• Visiting our website at www.myspinbox.com or our mobile application

• Clicking on "Account" (on our website this is under the drop-down menu)

• Clicking "Unsubscribe" at the bottom of any marketing email

Automated Decision Making

We conduct fraud checks on all customers to protect everyone who uses our service. Where we believe we may detect fraudulent activity, we may block you from placing an order and using our Sites.

We undertake fraud checks on all customers because it's necessary for us to perform our contracted services, by ensuring that the services we provide are properly paid for, and also so that individuals are protected from fraudulent transactions on their cards.

Our checks look at various components including known industry indicators of fraud provided by our expert fraud detection provider, as well as fraud patterns we've detected on our Sites. When combined, these generate an automated score indicating the likelihood of a fraudulent transaction. If our systems indicate a high score for you, we may decline an order or even block you from our services. The specific fraud indicators are dynamic and will change depending on what types of fraud are being detected in the wider world and on our Sites at any particular time.

You have certain rights in respect of this activity - please see the 'Your Rights' section below for more information. Our fraud detection is in place to protect all our customers as well as Spinbox. You have the right to contest any fraud decision made about you and to be given more information about why such a decision was made by contacting us as set out in the Contact Details section above.

Retention of Your Information

We won't retain your information for any longer than necessary.

Information we collect will be retained for as long as needed to fulfil the purposes outlined in the 'Use of Your Information' section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining information for regulatory reporting purposes.

When determining the relevant retention periods, we'll consider factors including:

• Our contractual obligations and rights in relation to the information involved

• Legal obligation(s) under applicable law to retain data for a certain period of time

• Statute of limitations under applicable law(s)

• Our legitimate interests where we have carried out balancing tests (see the 'Use of Your Information' section above)

• Potential disputes

• Guidelines issued by relevant data protection authorities

Otherwise, we securely erase your information where we no longer require it for the purposes collected.

Disclosure of Your Information

The information we collect about you will be transferred to and stored on our servers located within the EU. We're very careful and transparent about who else your information is shared with.

Sharing Your Information Internally

We share your information with other Spinbox group companies only where necessary for the purposes set out in the 'Use of Your Information' section.

Sharing Your Information With Third Parties

We share your information with third party service providers. The types of third party service providers we share your information with include:

Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process credit card payments, provide support services to you, or carry out fraud checks

IT service providers (including cloud providers): for data storage and analysis

Dry cleaning facility partners: that you've placed your order with so they can fulfil your order, be made aware of any skin allergies you've volunteered to tell them about, resolve issues, or improve their services

Delivery partners: so they can deliver your order to you

Customer support partners: who help us resolve any issues you may have with our services

Marketing and advertising partners: so they can ensure you see advertising that's more relevant to you and send you email marketing on our behalf

Spinbox will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy when it's transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

• If we're under a duty to disclose or share your information in order to comply with (and/or where we believe we're under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention

• In order to enforce our contractual terms with you and any other agreement

• To protect the rights of Spinbox, dry cleaning facility partners, delivery partners, or others, including to prevent fraud

• With such third parties as we reasonably consider necessary in order to prevent crime, such as the police

International Transfers of Data

In some cases the personal data we collect from you might be processed outside the European Economic Area ("EEA"), such as in the United States or the Philippines. These countries may not have the same protections for your personal data as the EEA has. However, we're obliged to ensure that the personal data processed by us and our suppliers outside of the EEA is protected in the same ways as it would be if it was processed within the EEA. There are therefore certain safeguards in place when your data is processed outside of the EEA.

We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission

• We use the EU approved Standard Contractual Clauses

• Where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.

Security

We adopt robust technologies and policies to ensure the personal information we hold about you is properly protected.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Where you've chosen a password that allows you to access certain parts of the Sites, you're responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we'll take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we've received your information, we'll use strict procedures and security features to try to prevent unauthorised access.

Your Rights

Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights, please contact your data protection authority and see below.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we're providing you with the information in this policy.

The right of access. You have the right to obtain access to your information (if we're processing it). This enables you, for example, to check that we're using your information in accordance with data protection law. If you wish to access the information we hold about you, please get in touch (see Contact Details).

The right to rectification. You're entitled to have your information corrected if it's inaccurate or incomplete. You can request that we rectify any errors in information we hold by contacting us (see Contact Details).

The right to erasure. This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of certain information we hold about you by contacting us (see Contact Details).

The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but won't use it further.

The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so you can re-use it for your own purposes across different service providers. This isn't a general right however and there are exceptions. To learn more please get in touch (see Contact Details).

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

The right to withdraw consent. If you've given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent won't however make unlawful our use of your information while consent had been apparent.

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in the Direct Marketing and Cookies sections above.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we'll notify you of the changes, for example by email or push notification.

This privacy policy was last updated: [Date]

Complaints

If you're not satisfied with our response to any complaint or believe our processing of your information doesn't comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO) using the following details:

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone number: 0303 123 1113

Website: www.ico.org.uk

Bonafide Busines Connections T/ASpinbox Laundry Alpha Works, Alpha Tower, Suffolk Street Queensway, Birmingham, England, B1 1TT

Company number 10667816